Quality Management Plan

Table of contents

Introduction

The Quality Management Plan defines how deliverables will meet agreed standards. Standard practice is to embed quality in both processes (assurance) and outputs (control).

Quality Objectives

Defines measurable quality goals. Standard practice is to tie them to customer expectations.

• < 2% defect rate in UAT
• Compliance with ISO 9001

Quality Standards

Lists standards the project must comply with. Standard practice: regulatory, organizational, or industry-specific.

Quality Assurance

Explains process-level checks. Standard practice is to perform audits and peer reviews.

Quality Control

Details inspection methods to verify deliverables meet requirements. Standard practice is sampling, checklists, and testing.

Roles & Responsibilities

Clarifies who ensures quality. Standard practice assigns PM oversight and QA Lead execution.

Continuous Improvement

Describes how lessons learned will improve future performance. Standard practice: Kaizen, Lean, or retrospectives.